If you would like to cancel a course that you’ve booked with us, we require three full business days of notice. If payment has already been received, we will credit your account in the amount of the course so that you can reschedule or take a different course at a later date (we do not provide refunds).  If you paid by Ticket, your ticket(s) will be returned to you for future use.

If you can’t give us three full business days of notice we will charge you for your course, however you do have two options:

1.   Substitution: We will be happy to teach any other person you would like to send to the course in your place.

2.   Reschedule: You can take your course at a later date at no charge (the original date is charged), with the following conditions:

• You must pick a new date within six months of your original course date.
   

• It must be the same course and the same level, and the same version of the software.
   

• You will be on standby for the new course date. If the new date is completely booked by other students, or if Computer Help has to cancel it due to lack of enrolment, you will have to pick another date within six months of the original course.
   

• No student substitution—it must be the original student taking the rescheduled date.
   

• If you need to cancel the newly rescheduled date, you must give us three business days of notice and select another date within six months of the original course date.
   

• If you can’t give us three business days notice before cancelling a second time then we cannot give you a third rescheduled date. You are welcome to book again, but we will charge you for the new course as well as the cancelled one.